Stop Answering Where's-My-Order Emails Yourself

Keep your store's emails and add what they don't cover

Shopify, Square, and WooCommerce already send order confirmations, receipts, and shipping or ready-for-pickup notices. Some plans also send abandoned-cart reminders. I don't replace any of that, and this isn't abandoned-cart software.

The assistant handles the messages those automatic emails don't cover, the ones that usually land on you: answering questions about a specific order, reminding people about pickup or delivery day, and the personal note afterward.

Answer "where's my order?" without digging through the store

A customer writes, "Any idea when this lands?" The assistant reads the email, finds the order by their email address or order number, and drafts an answer with the real status. You read it, fix it if you want, and send it.

If something is actually wrong, like a lost package or a refund request, the assistant doesn't try to handle it. That one comes straight to you.

If you answer these by hand for now, I wrote order status email templates for shipped, late, pickup, and missing orders.

Remind customers the day before pickup or delivery

Missed pickups and nobody-home deliveries cost you a trip or a shelf of product waiting around. When the pickup or delivery day is on the order, the assistant drafts a reminder for the day before: when, where, and anything they should know.

Reminders can go by email, or by text from a business texting number we set up for you, or your existing one where possible. Either way, you approve them first. If you book appointments too, my appointment reminder email template has a sample email and a short text you can copy.

Get missing details without chasing people

Some orders come in half finished. No delivery address, or no pickup time.

The assistant drafts the request: "Hi, we're missing a pickup time for your order. Does Thursday afternoon work?" You approve it, and it goes out. When the customer answers, it drafts the next step for you.

Ask for a review and the next order in your own words

After an order is picked up or delivered, the assistant drafts a short note from you. For example:

Hi [first name], hope everything in your order was right. If you have a minute, a review helps a small shop like mine a lot. When you're running low, just reply and I'll set the next one aside.

You decide which customers get one and when. It's a note from you to one customer about their order, not a sale blast.

Connect Shopify, Square, or WooCommerce

You approve the connection from your own store account, and before anything is turned on I walk you through exactly what the assistant can see. With a direct connection, it sees new orders and order changes as they happen. Where your store allows it, it can also mark the order so you and your staff can see what was sent.

Using something else? The assistant can work from your order notification emails or a standard CSV export of your orders. With a CSV export, orders come in batches instead of as they happen. We pick the route that fits on the walkthrough.

Decide what goes out and what comes to you

The assistant drafts. You approve. Money questions, refunds, complaints, and anything touchy come straight to you.

We start with one job, like replies to where's-my-order emails, and the assistant only gets access to what that job needs. When you correct a draft, I adjust the assistant so it handles that kind of message better next time. Once you trust it on a task, you decide what it can send without asking.

If you also chase quotes, see email and text follow-ups. For the rest of the routine mail, see routine emails. If you book appointments, see scheduling follow-ups.